MYHEAT Privacy Policy

1.1 Information You Provide to Us

We collect information you voluntarily provide when you:

• Create an Account or Subscribe to a Package: Business name, contact name, email address, phone number, business address.
• Use Our Services: Website content, business information, customer details, project notes, payment info, subscription preferences.
• Contact Us: Name, email, phone number, messages, company details.
• Complete Surveys/Forms: Feedback, opinions, demographic info.
• Make a Payment: Billing address, transaction details.

1.2 Automatically Collected Information

When you access our Service, we may collect:

• Usage Data: Pages visited, actions taken, time spent.
• Device Data: IP address, browser type, device information.
• Location Data: Approximate location from IP address.
• Performance Data: Error logs, diagnostics.
• Cookies: Session, analytics, and preference cookies.

1.3 Information From Third Parties

We may receive:

• Payment Processors: Confirmation and status of payments.
• Analytics Providers: Usage stats and trends.
• Business Partners: Referral or integration information.

2.1 Service Delivery

We use your information to:

• Provide and maintain MYHEAT services (websites, hosting, digital solutions)
• Process payments and manage subscriptions
• Deliver project updates and communications
• Maintain your account
• Provide customer support

2.2 Service Improvement

We use data to:

• Improve our services and user experience
• Develop new features
• Analyze trends and performance
• Troubleshoot issues

2.3 Communication

We may:

• Send service updates and notifications
• Provide support and respond to queries
• Send marketing communications (only with consent)
• Notify you of policy or service changes

2.4 Security and Compliance

We process data to:

• Prevent fraud and unauthorized access
• Comply with legal requirements
• Protect MYHEAT's rights and user security

4.1 We May Share With:

• Service Providers: Hosting, analytics, support tools
• Payment Gateways: For verified transactions
• Business Partners: With your consent
• Regulators: When required by law
• During Business Changes: Mergers or acquisitions

4.2 We Do NOT:

• Sell your data
• Share your information with competitors
• Use your data for unrelated purposes
• Share data with advertisers without consent

5.1 Technical Safeguards

• Encrypted storage & transmission (SSL/TLS)
• Secure servers and firewalls
• Regular security audits
• Backup & recovery systems

5.2 Organizational Safeguards

• Employee confidentiality agreements
• Access restrictions
• Regular training
• Incident response procedures

5.3 Limitations

While we use strong security measures, no system is 100% secure.

7.1 Access & Portability

• A copy of your data
• Data in a machine-readable format

7.2 Correction & Deletion

• Correct inaccurate information
• Request deletion (subject to requirements)

7.3 Control & Objection

• Limit processing
• Object to certain uses
• Withdraw consent

7.4 Contact for Requests

• privacy@myheat.co.za
• +27 67 198 8677
• Response time: Within 30 days

12.1 Consent Required

We only send marketing messages if you opt in.

12.2 Opt-Out Anytime

• Unsubscribe link
• Account settings
• Email us

Essential communications will still be sent.